Frequently Asked Questions
- Do you offer custom designs beyond your available product selection?
Yes, we specialize in customization to ensure your vision comes to life. If you have a specific design or idea in mind that is not listed in our current product offerings, we’d love to collaborate with you to create a unique and personalized box that perfectly suits your occasion. Please reach out via the contact us page
- Can I make a modification to an order that's been placed after 24 hours?
If you opted in for a sample picture, you'll have the chance to make adjustments to your order to ensure your complete satisfaction
- Where is your chocolate made in?
Our chocolate is imported, and made from the finest Belgian chocolate. Unlike regular special occasion, our chocolates are of exceptional quality, ensuring that you and your guests enjoy a truly refined taste.
- Is your chocolate nut free?
Our chocolate is made in a facility that processes all types of nuts. While some of our products do not contain nuts, cross-contamination may occur.
- Where can I find the ingredients or allergen information of your products?
For your convenience, we have compiled the ingredients of all our food products on this page.
- How should I store my my chocolate if needed?
Temperature: To ensure your chocolate stays in optimal condition, it should be stored in room temperature 16°C to 18°C (60°F to 65°F). This temperature range helps prevent melting and avoids sugar bloom, which can affect its texture and appearance.
Humidity: Keep the humidity below 50% to prevent moisture from damaging the chocolate.
Light: Store chocolate in a dark environment, as light can degrade its quality and flavor.
Odors: Keep it away from strong-smelling foods, as chocolate absorbs odors easily. We do not recommend storing chocolate in the fridge, as it may absorb odors.
- How do you ensure that the chocolate remains fresh during shipping?
Rest assured, we ship your chocolate with packaging designed to maintain its freshness.
You can contact us through our contact page! We will be happy to assist you.